Managed IT Services for Queensland Businesses

Proactive support, security, and cloud solutions—so you can focus on running the business.

Choose the Right IT Support Fit

Whether you need an on-call technician or an always-on partner, we have an option that meets you where you are.

On-Demand IT Support

Rapid help when tech issues disrupt your day. Ideal for businesses that just need an expert on standby without a long-term contract.

  • Laptop, desktop, and device repairs on demand
  • Network and internet fixes and maintenance
  • New device setup, peripheral installs, and printer fixes
  • Data recovery support and software updates as needed
  • Onsite callouts across Brisbane, the Sunshine Coast, and the Gold Coast
  • Same-day scheduling for urgent break/fix incidents (when available)
  • Point-of-sale systems, Wi-Fi extenders, and smart devices supported
  • Friendly advice on replacements and upgrades before you spend

Call for a Quote

Servicing all of Brisbane, the Sunshine Coast, and the Gold Coast.

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Managed IT Care

Dedicated IT partnership with proactive monitoring, cybersecurity, and unlimited remote support for growing teams.

  • Onsite IT support and repairs included in your plan
  • 24/7 monitoring with guaranteed response times
  • Multi-layer security, backup, and compliance controls
  • Strategic roadmap sessions and vendor management
  • Unlimited remote support plus priority onsite callouts
  • Monthly security posture reviews with actionable insights
  • Automated patch management across servers, endpoints, and apps
  • Lifecycle planning for hardware refreshes and software licensing
  • Vendor escalation handled by our team so you avoid phone queues

Fixed Monthly Plans

Tailored to your seat count, technology stack, and compliance needs.

Explore Plans

How We Help

Real-world issues we fix every day—and the support paths that keep your team productive long after the quick wins.

Email Help

Messages Stuck or Missing

We restore mail flow, fix authentication issues, and harden inbox security.

Slow Devices

Sluggish Computers

Performance diagnostics, upgrades, and replacements to get users moving again.

Connectivity

Wi-Fi & NBN Drops

We stabilise networks, improve coverage, and liaise with providers to hold them accountable.

Print & Scan

Printer Misbehaving

Driver installs, queue fixes, and hardware troubleshooting for every brand.

Cyber Safety

Security Scares

Incident response, patching, and layered protection to reduce cyber risk.

Onboarding

New Staff Setup

Accounts, devices, and permissions ready for day one—with playbooks for repeatable success.

File Access

Cloud Storage Woes

OneDrive, SharePoint, and server restores so teams keep working with the right data.

Backup

Data at Risk

Recovery of lost files and long-term backup strategy so you always have a safety net.

Why Choose Scribe IT

We're not just another IT company. We're your technology partner, committed to keeping your business secure, efficient, and competitive.

Predictable Pricing

Fixed per-user plans with no surprises or hidden costs

Proactive Monitoring

Issues fixed before your staff even notice them

Security-First

Email, endpoint, and backup protections included

Queensland-Based

Local support with fast SLA and business hours

Choose Your IT Care Plan

Transparent pricing with no hidden fees. All plans include proactive monitoring, security, and support.

Essential Care

$99
per seat/month
  • Business hours helpdesk (Mon–Fri, 8–5 AEST)
  • Microsoft 365 admin
  • Endpoint AV + patching
  • Basic monitoring & monthly report
  • Printer & software management
  • User accounts & email signatures
  • Microsoft 365 backup (Exchange, OneDrive, SharePoint)
  • Baseline email security (SPF/DKIM/DMARC)
  • Software license management
  • Software installation & updates
  • Basic password policy enforcement
  • Monthly IT health summary
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Pro Care

$149
per seat/month
  • Everything in Essential
  • Advanced email security
  • RMM agent with proactive fixes
  • SLA: P1 1hr, P2 4hrs
  • Security training & dark web monitoring
  • Quarterly business reviews
  • 2 hours consulting/month
  • Workstation + cloud backups
  • Monthly executive summary
  • Custom software management & support
  • Dark web monitoring
  • Security awareness training
  • Mobile device management (MDM)
  • Web filtering & content control
  • MFA enforcement & password resets
  • Vendor coordination & escalations
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Elite Care

$199
per seat/month
  • Everything in Pro
  • Extended hours (7–7) or 24/7 on-call
  • Advanced endpoint protection (EDR/XDR)
  • Quarterly vCIO reviews
  • Disaster recovery & vulnerability scanning
  • Technology roadmapping & vendor management
  • Executive dashboards & predictive analytics
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