Scribe IT

Transparent IT Pricing

No hidden fees, no surprises. Choose the plan that fits your business needs with predictable monthly costs.

Choose Your IT Support Path

Book On-Demand IT Support for one-off issues or pick a managed plan when you’re ready for proactive partnership and predictable pricing.

On-Demand IT Support

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Pay-as-you-go onsite & remote assistance
  • Repairs for desktops, laptops, printers, and POS gear
  • Network and internet fixes and maintenance
  • New device setup, Wi-Fi optimisation, and software installs
  • Data recovery support and advice on replacements before you buy
  • Onsite callouts across Brisbane, the Sunshine Coast, and the Gold Coast
  • Temporary staff onboarding and account access adjustments
  • Printer jams, toner changes, and driver reinstalls handled onsite
  • Router, switch, and modem swaps with ISP coordination
  • Patch management and ad-hoc security scans on request
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Essential Care

$99
per seat/month
6 hours support included
(covers up to 5 seats)
  • Business hours helpdesk (Mon–Fri, 8–5 AEST)
  • Microsoft 365 admin
  • Endpoint AV + patching
  • Basic monitoring & monthly report
  • 365 backup (Exchange, OneDrive, SharePoint)
  • Baseline email security (SPF/DKIM/DMARC)
  • Printer setup and management
  • Software license management
  • User account management
  • Email signature management
  • Basic password policy enforcement
  • Software installation and updates
  • Basic network printer troubleshooting
  • Monthly IT summary report
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Most Popular

Pro Care

$149
per seat/month
15 hours support included
(covers up to 10 seats)
  • Everything in Essential
  • Advanced email security (phishing/attachments)
  • RMM agent with proactive fixes
  • SLA: P1 1hr, P2 4hrs
  • Workstation + cloud backups
  • Monthly executive summary
  • Custom software management & support
  • Dark web monitoring
  • Security awareness training
  • Mobile device management (MDM)
  • Web filtering and content control
  • Quarterly business reviews
  • IT consulting hours (2 hours/month)
  • Power Platform administration
  • Advanced Teams administration
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Elite Care

$199
per seat/month
Unlimited support included
(covers all seats)
  • Everything in Pro
  • Extended hours (7am–7pm)
  • Advanced endpoint protection (EDR/XDR)
  • Quarterly vCIO reviews
  • Compliance assistance (ISO, APRA, PCI)
  • Security awareness training
  • 24/7 upgrade: +$20/seat/month
  • Disaster recovery planning
  • Vulnerability scanning
  • Performance optimization
  • Technology roadmapping
  • Vendor management
  • Executive dashboards
  • Change management
  • Uptime monitoring
  • Predictive analytics
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Additional Services

Enhance your IT care plan with these optional add-ons and services.

Service Description Pricing
DRaaS Backups Disaster Recovery as a Service with fast recovery times $5–$15/user/month
VoIP/UC (Teams Phone/3CX) Unified communications and phone systems $20–$40/user/month
24/7 Upgrade (Elite Care only) Upgrade Elite Care from 7am-7pm to 24/7 coverage $20/seat/month
Projects (Migrations/Moves) IT projects, migrations, and office moves $120/hr
Licensing Software licensing management and procurement Pass-through + margin

Additional Services Available

We also offer these additional services to support your business needs beyond our standard plans.

Custom App Support

Custom software support available in Pro Care and above

Personal Device Support

Support for personal devices available separately

Hardware Procurement

Hardware purchases and replacements available

Project Services

Large-scale implementations and migrations available

Software Licensing

Third-party software licensing management available

Ready to Get Started?

Contact us for a free IT audit and custom quote for your business.

Get a Quote Book Free IT Audit